Return/Exchange Policy

RETURN POLICY

Eligibility: To be eligible for a return, your item must be in the same condition that you received it. Original tags and invoices should be intact.

For Returns / Exchange , kindly notify us within the first 24 hours after the receipt of the merchandise by writing to us at store.artista@gmail.com. You can also drop in a message on our whatsapp number +91 6360147055 with images of the same.

No Returns / Exchanges will be accepted if it is not notified to us within the stipulated time period.

Refund Amount: Artista does not provide monetary refunds. Instead a Artista credit note will be provided of the same amount. Since we do not charge for shipping we will deduct upto Rs. 200 on account of Shipping charges.

Credit note offered will be valid only for 60 days from the date of issue.

Once we have received the products a quality check will be done by our team. If found ok we will process the refund or exchange.

The product should have the original packaging and tags in place. Items without the original tags will not be accepted for return or exchange.

Products bought during sale are non-refundable.

Artista reserves the right to deny the refund in case the appearance of the product is different to the received images. 

INTERNATIONAL ORDERS

If unfortunately you have to cancel an order, please do so before your order is shipped.

If you cancel your order before your product has been shipped, we will refund the entire amount.

If in case you want to return the products, the shipping, customs or any other additional charges will have to be borne by you. Once we have received the products a quality check will be done by our team. Please make sure that the original product tag and packing is intact when you courier it back to us.

The amount refunded to you will be only for the products. Shipping charges are non-refundable

If you receive any defective product, do contact us immediately by mailing us at store.artista@gmail.com with your Order ID  and a snapshot of the defect. Artista credit note will be provided of the same amount as the product.

We do not have an exchange policy for international customers.